Abacus is seeking an organized and customer-focused Service Coordinator (Dispatcher) to join our team. The Service Coordinator (Dispatcher) will play a pivotal role in scheduling and coordinating services, ensuring the efficient dispatch of technicians, and maintaining excellent communication with customers. This role is vital to support smooth operations and delivering a positive experience to our clients.

* Full Time available

What's In It For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Dispatching

  • Monitor technician schedules daily.
  • Coordinate work order parts status.
  • Receive and record completed work orders from field technicians.
  • Scheduling
  • Create and maintain customer appointments.
  • Coordinate appointment-related activities and ensure timely completion of tasks.
  • Contact customers to provide updates and confirm appointments.
  • Documentation
  • Maintain accurate documentation of appointment-related activities and changes.
  • Handle paperwork for assigned departments and technicians.

   

  • Customer Relationship Management
  • Build and maintain strong relationships with customers and internal clients.
  • Proactively address their concerns and ensure their satisfaction throughout the operational process.
  • Issue Resolution
  • Address conflicts that arise and provide timely solutions to customers and internal clients. 
  • Change Management
  • Manage changes to appointments, customer or technician schedules, and obtain necessary approvals for modifications.
  • Adjust in real-time using the latest data to ensure the right technician is dispatched, providing optimal customer service.
  • Communication
  • Facilitate effective communication among customers, team members, technicians, and managers through multiple communication systems.
  • Answer general questions regarding rebates, system operations, warranties, etc., from customers.

Do I Have What It Takes?

• High School Diploma or GED preferred
• Minimum 3 years of dispatching experience, preferably in Plumbing, HVAC, & Electrical or a related industry
• Basic intermediate computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings, weekends, & holidays

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.