Abacus is currently seeking a Sales Coordinator (Sales Dispatcher) to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our sales coordinators are responsible for converting incoming leads into scheduled appointments while ensuring a smooth customer experience. This role focuses on timely follow-up, lead qualification, and accurate scheduling to maximize profitability and customer satisfaction. 

What's In It For Me?

• Market Value Compensation - $20-24/hr + Bonus
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Promptly contact customers to explain services, outline the estimate process, and pre-qualify leads before dispatch.
• Ensure all required documentation is completed and accurately entered into the system.
• Schedule and dispatch appointments with complete information, prioritizing premium calls for the appropriate technician or Comfort Advisor.
• Maintain consistent follow-up with customers via phone and email, including multiple attempts when initial contact is unsuccessful.
• Respond to all inquiries within one business day.
• Prepare reports and assist with special projects as assigned.

Do I Have What It Takes?

• High School Diploma or GED preferred
• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.