Abacus Austin is currently seeking Dispatcher (Installation Coordinator) to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day.  Our Dispatcher (Installation Coordinator) are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling service appointments, ensuring our schedules are big properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized.

Schedule: 

Monday-Friday (8:00 AM- 5:00 PM)

What’s In It For Me?

• Market Value Compensation- $20.00-$24.00/hr
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

What Will I Do?

• Schedule installation appointments for all locations via phone and email
• Create purchase orders for equipment and coordinate delivery as needed
• Order permits and handle permitting issues
• Call customers to confirm service appointments
• Ensure service appointments are filled each day by continuously reviewing the schedule and maintaining flexible client lists
• Reassign and reschedule service appointments as needed to drive revenue generation
• Coordinate with vendors and subcontractors on scheduling changes
• Provide field support with paperwork processing as needed
• Work with install Managers to address scheduling bottlenecks or issues
• Create nightly production reports

Do I have What it Takes?

• High School Diploma or GED
• 2+ years experience in Office Administration, Appointment Scheduling or Dispatch
• Excellent organizational skills
• Advanced Microsoft Excel skills
• Understanding of local permitting requirements highly desired
• Experience with Service Titan a plus
• Ability to balance multiple priorities at one time
• Experience working with customers and providing outstanding service
• Flexibility with evening and weekend work hours as needed
• Service Titan Experience Preferred

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.